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Northern win national customer award for approach to accessible rail travel
Northern has won a national customer experience award for its unique approach to improving accessibility on trains and at stations.
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Passenger Experience/Satisfaction
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Benefits of adopting proactive rail maintenance strategies
Pedro Conceicao, CBM Technical Sales Consultant at Nomad Digital, explains how using proactive rail maintenance with real-time information can help operators to meet increasing demands and improve the passenger experience.
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First phase of work to boost reliability on East Anglia swing bridges completed
The first phase of work to improve the reliability of swing bridges in Norfolk and Suffolk has been completed.
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Grand Union: Stimulating passenger demand through competition
Grand Union is seeking to introduce new and competitive train services between Carmarthen and London Paddington and Stirling and London Euston. Here, Managing Director, Ian Yeowart, writes about how this new open access operator will aim to provide a new customer-focused standard of train service, which challenges and changes the…
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Work begins to build an Assisted Travel Lounge at Manchester Piccadilly
Network Rail is investing £800,000 to create an inclusive and accessible Assisted Travel Lounge for disabled passengers at Manchester Piccadilly station.
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Delivering better reliability with improved data analytics
With passengers returning to UK rail, Ben Ackroyd, Chief Operating Officer at Porterbrook, explores how the increased use of data analytics will be key in delivering better reliability and will play a huge part in retaining passenger growth.
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Looking ahead to Digital Rail 2022 – a Global Railway Review event
On 7 and 8 November 2022, Global Railway Review will host our Digital Rail event; this year taking place in-person at London’s Twickenham Stadium. Industry experts and supporters of rail’s digital transformation – from the likes of Network Rail, SNCF Réseau, SBB, Green Cargo and the UIC – will all…
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Global Railway Review Weekly News Roundup
Craig Waters, Editor of Global Railway Review, explores what made the headlines in the rail industry during week 24-28 October 2022.
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New Connecticut River Bridge set to improve train reliability
Amtrak will soon start to look for a construction contractor to replace the Connecticut River Bridge, paving way for better reliability and decreased delays on the U.S. Northeast Corridor.
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New card scheme launched to support rail customers with assistance dogs
Rail companies are now using information cards to help make travel easier for people supported by assistance dogs.
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Arriva Group sign new rail contract in Poland
Arriva Group have signed a new contract in Poland which begins in 2023 and will run for eight years up to 2030.
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Utilising digitalisation and innovation to monitor and maintain rolling stock
Peter Williams, Fleet and Performance Data Manager at Avanti West Coast, explains how their collaborative and dynamic approach to fleet monitoring and maintenance helps to increase the efficiency, reliability, and the availability of its trains.
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Roundtable: Tomorrow’s Train Stations
Moderated by Clément Gautier, Railway Station Advisor and Project Manager, UIC, participants of this Roundtable give opinions on the future of mainline railway stations as a single bridge between passengers, railway networks and cities.
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The Rail Data Marketplace: providing access to quality rail data and driving innovation
Jez Smith, Rail Data Marketplace (RDM) Programme Lead at the Rail Delivery Group (RDG), writes about the RDM – a service that will provide the tools and frameworks to simplify data sharing between data consumers and the rail industry, opening data up to innovators to develop new tools and services for…
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Laser and plasma train trials clear autumn leaves off UK lines
Network Rail have been trialling space-age laser and plasma jet technology as a way to clear autumn leaves from railway lines and minimise passenger delays.
