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UK trials world-first personalised disruption messaging technology
East Midlands Trains is currently piloting a new communications technology in a bid to drastically transform rail journeys for passengers.
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UK Government supports projects to improve train journeys for disabled passengers
A series of innovative, high-tech schemes, including an augmented reality project to support people who use sign language on train journeys, will be developed after winning a government-funded competition.
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‘Mobilising rail’ for the MaaS generation
Mike Lambrou, VP, Head of Sales, UK for CellPoint Mobile, discusses how a seamless journey must begin with passengers booking and paying for rail tickets directly from their mobile devices.
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International Rail Development speaker interview: Johan Sundin
Global Railway Review speaks to Johan Sundin, Head of Strategic Production Support for The East Link Project at Trafikverket, to find out his views on competition within the rail sector, new digitalisation initiatives and what he believes are some of the biggest challenges facing the rail sector...
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MBTA Commuter Rail App has been enhanced with new features
The upgrade of the Massachusetts Bay Transportation Authority's app, which is available in five languages, is to improve the functionality, experience and passenger communication for the commuter rail system in the Greater Boston metropolitan area of Massachusetts...
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Transport Focus and HS2 explore what passengers think about future railways
A ‘customer community’ established between Transport Focus and HS2 Ltd has revealed what future railways – such as HS2 – should aim to offer passengers, with payment and ticketing, luggage and catering being the three most important areas...
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Virtual ticket agents help Greater Anglia passengers at ticket machines
Rail passengers in East Anglia, if struggling with the machine, can now press a button which will put them through to a real person who can help buy tickets and find the best fares…
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Trainline launches UK’s most advanced voice activated rail app
Trainline has launched a voice app built for the Google Assistant.
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Innovation is the future for the London Overground
On 13 November 2016, Arriva Rail London took over the operation of the London Overground concession from the previous operator, LOROL. The start of the concession brought with it a new, more challenging, performance regime and Arriva Rail London hopes that a range of new innovations will help it to…
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South Western Railway – The journey starts here
On 20 August 2017, South Western Railway began its operations. We speak to the new franchise about its brand-new fleet of trains and its timetable proposals as well its Station Travel Plans and what it has in the pipeline to provide its passengers with a positive travel experience.
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Industry first disruption dodging tool launches
Virgin Trains has launched a tool aimed at helping customers avoid rail disruption on their journey and get to their destination.
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How SJ is improving passenger experience one digital initiative at time
Jenny Gejke, Head of Digital Channel Development at SJ AB, goes into detail about the operator's busy spring whereby the company unveiled many digital initiatives from mobile payments, microchip implant ticketing and helpful new features via the operator’s app...
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TransPennine Express reveals first image of its brand-new trains
TransPennine Express (TPE) has shared an exclusive image of the first carriage from the second fleet of its new trains.
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LoRa wireless connectivity helps operators in transportation
16 May 2017 | By Kontron
Improving passenger experience and predicting operational issues in vehicles with sensors are major goals for transportation operators.
