news
TransPennine Express opens new staff gym and wellbeing hub at Newcastle’s Gunner House depot
TPE unveils upgraded Newcastle depot with new gym, kitchen, and break room to support staff wellbeing and mental health.
List view / Grid view
Passenger Experience/Satisfaction
article
Roundtable: Meeting customer expectations
As passenger expectations continue to evolve in today’s fast-paced, digital-first world, rail operators face increasing pressure to deliver seamless, personalised, and dependable journeys. But how can the industry adapt to keep up with these rising demands?
news
TfL launches new priority seat design and urges passengers to be mindful of hidden disabilities
TfL introduces clearer priority seating across the network and encourages passengers to consider those with non-visible health conditions.
article
In-Depth Focus: Rail Interior Design
As passenger needs evolve, rail interior design is moving far beyond comfort and aesthetics. Operators today are reimagining interiors to deliver a travel experience that is inclusive, sustainable, and powered by innovation.
news
Bogdan Godziejewski elected 101st president of IRSE, focusing on digital transformation and future leadership
Bogdan Godziejewski has been appointed president of IRSE, aiming to drive digital transformation and support the career development of future railway signalling leaders.
news
Amtrak to launch Mardi Gras rail service connecting New Orleans and Mobile via coastal Mississippi
New Amtrak Mardi Gras Service begins this summer, offering twice-daily connections and celebrating Gulf Coast culture and communities.
news
Arriva proposes new direct rail service from Newcastle to Brighton via Gatwick Airport
Arriva has applied to launch a direct Newcastle-Brighton rail service via Gatwick, boosting regional links and utilising spare network capacity from 2026.
news
CETEST and ASC Sensors drive innovation in rail testing with advanced accelerometers and gyroscopes
CETEST partners with ASC Sensors to enhance rail testing accuracy, using robust accelerometers and gyroscopes for high-speed, comfort, and safety evaluations.
news
Loop and RSSB launch dashboard to track social value against Sustainable Rail Blueprint goals
The new dashboard helps rail operators measure and align social impact with RSSB’s Sustainable Rail Blueprint framework.
news
Rail leaders back European plan to deliver connected, fast and sustainable high-speed train network
European rail executives push for a unified high-speed network, calling for fair policies, investment, and seamless ticketing across borders.
news
Railway veteran retires after 48 years of service, reflecting on a ‘fantastic’ career journey
Geoff Price retires after 48 years with Northern, starting as a carriage cleaner and ending as conductor team manager.
news
Colas Rail UK adopts Sulnox Eco to cut emissions and boost diesel fuel efficiency across fleet
Colas Rail UK will roll out Sulnox Eco across its fleet after trials show major fuel and emissions savings.
news
Northern installs 40 new Passenger Assist points
New facilities designed to give disabled customers the confidence to travel by train have been installed at dozens of stations across the North of England.
article
A coffee-table chat with… Emmanuel Colin, Director of Customer Services at RATP Dev Mobility Cairo
Transport expert and influencer, Paul Comfort, speaks to Emmanuel Colin about the importance of customer service and passenger experience on modern rail.
news
North Carolina and Virginia Stations remain in high-demand
Train travel is booming across the U.S., with North Carolina and Virginia seeing some of the highest traffic in the Southeast. In Fiscal Year 2024, the top stations in the region were the Staples Mill Road Station in Richmond, Va., and in Alexandria, Va., Charlotte, N.C., Raleigh, N.C, the Auto Train Station in Lorton, Va., and Norfolk, Va.
