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As passenger expectations continue to evolve in today’s fast-paced, digital-first world, rail operators face increasing pressure to deliver seamless, personalised, and dependable journeys. But how can the industry adapt to keep up with these rising demands?
As passenger needs evolve, rail interior design is moving far beyond comfort and aesthetics. Operators today are reimagining interiors to deliver a travel experience that is inclusive, sustainable, and powered by innovation.
Transport expert and influencer, Paul Comfort, speaks to Emmanuel Colin about the importance of customer service and passenger experience on modern rail.
London St. Pancras Highspeed announces financial incentives to encourage new international services, expand destinations, and increase rail travel to Europe.
Editor, Elizabeth Jordan, speaks exclusively to the author of the Railway Industry Association's (RIA) latest report which was released this morning.
Webuild is progressing on the Naples-Bari high-speed line, enhancing mobility across southern Italy, with the first track laid on the Naples-Cancello section.
Passengers across England can now see how reliable their local train services are, as performance data goes live at over 1,700 stations from today (6 March). The data, broken down by operator, shows the percentage of trains cancelled and how punctual trains are at each station, marking the first time…
A new web application Passenger Assistance is due to be launched in Japan in Spring 2025, by Transreport in partnership with Hankyu Corporation (Hankyu).
Network Rail will trial displaying live travel updates on a large screen at London Euston from 11 December 2024, as part of a broader plan to improve the passenger experience during the busy festive period.
Network Rail has launched a digital notification system for North West residents to receive personalised, real-time updates about nearby railway works, enhancing efficiency and sustainability.
5 December 2024 | By
For Global Railway Review's latest issue, transport and rail independent expert and influencer, Paul Comfort, speaks to Emmanuel Colin about the importance of customer service and passenger experience on modern rail…
Local leaders have approved a £96 million funding package for the construction of the Liverpool Baltic station, part of Mayor Steve Rotheram's initiative to enhance rail access and promote sustainable transport in the city region.
As a leader in providing AI-enabled computing platforms, ADLINK empowers rail operators with cutting-edge solutions tailored to the unique demands of the industry.
Northern's AI-operated WhatsApp service has handled 8,000 customer inquiries in its first year, saving 1,277 hours of employee time for more complex issues.
Arriva Rail London will trial Luna, a solution by GoMedia, to help British Sign Language users access essential travel information on the London Overground network.
