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Passenger satisfaction report reveals seven-year high for Southern
Key improvements made by the rail industry in recent years have been reflected in scores from a satisfaction survey of 28,000 passengers published by Transport Focus.
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25 years in rail: Reflecting on developments and preparing for the future
As part of Global Railway Review's 25th anniversary, Simon Fletcher, Coordinator Europe and Chief Standardisation Officer at the UIC, reflects on rail developments and looks ahead to how rail must play a vital role as we enter a new generation of public transport.
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Wi-Fi contract for Californian intercity trains awarded to Nomad Digital
The Capitol Corridor Joint Powers Authority (CCJPA) has selected Nomad Digital to install, test, operate and maintain a next-generation Wi-Fi network on-board Capitol Corridor trains operated by the CCJPA and their service partners.
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South Western Railway to rollout on-board entertainment to passengers
Passengers travelling on some SWR routes can experience new entertainment with the latest in film, comedy, gaming or catch-up TV through SWR|Stream service.
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Virgin Trains to launch new customer-focused train service
From May 2021, Virgin plans to operate customer-focused services which will offer free Wi-Fi and entertainment, a seat guarantee, automatic compensation for delays, and the cheapest fares available.
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First 12-carriage Greater Anglia electric train arrives at Liverpool Street
The arrival is one of the 58 new trains which are part of the evolving electric fleet of Greater Anglia trains which will begin passenger service this year.
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RMV orders 27 fuel cell trains from Alstom due to be delivered by 2022
The deal is thought to have cost in excess of €500 million and once the trains are delivered RMV will have the world's largest fleet of fuel cell trains in passenger transport in the world.
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Giving passengers more control over their journeys
Jacqueline Starr, Managing Director of Customer Experience at the Rail Delivery Group (RDG), explores how plans to deploy innovative technology across Britain’s rail industry will aim to give customers more choice, time and freedom about how they travel by rail.
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Connectivity: An important part of providing a high-quality travel experience
Nowadays passengers expect equally good levels of internet network access when onboard a train as they do at home. In Norway this is achieved by delivering a combination of onboard mobile repeaters and Wi-Fi solutions. For Global Railway Review, Øystein Risan, CEO and Linda Marie Venbakken, CFO at Norske tog…
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Arriving to meet the digital travellers’ needs: The hyper-connected train
High-speed wireless connectivity and digital services will increase the appeal of rail for travellers. As Patrick Lortie and Sebastian Janssen from consulting firm Oliver Wyman explain, there is a great window of opportunity for passenger rail services to harness innovations and meet travellers’ digital needs.
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Birmingham hosts the UK’s first ever train station to trial 5G technology
The introduction of 5G services supports the West Midlands Combined Authority’s strategy to give consumers and businesses in Birmingham and the surrounding area the very latest digital communications.
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Reliable on-board Wi-Fi: Reality or just a dream?
Train manufacturers and system integrators now request reliable, fast, secure and easy-to-use wireless access to serve the modern passenger of today.
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Interview Spotlight: Jose Gonzalez, co-Founder and CEO of Galgus
Jose Gonzalez, co-Founder and CEO of Galgus, considers how today’s rail passengers have come to expect reliable on-board Wi-Fi connectivity during their journey and how CHT software can help to enhance software performance to ultimately result in improved passenger satisfaction.
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Galgus introduces itself to the railway industry at Rail Live!
For the first time ever, Galgus exhibited at the Rail Live! event and their booth hosted numerous meetings with important companies and professionals from the rail market.
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Northern’s major fleet refurbishment programme reaches halfway point
By launching its 123rd refurbished train into service, Northern – the second largest train operator in the UK – has now refurbished more than 50 per cent of its trains.
