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Do you want to know what fuel is being used to power your train?
The study of regular train users was launched in anticipation of the new hydrogen trains coming to the UK in the early 2020s.
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The Passenger
Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
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TransPennine Express is first UK TOC to use WhatsApp for customer service
The popular social media platform means customers now have an additional customer service channel to communicate with the operator.
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e-Book: Using digital to improve the customer experience in transport
The transport sector is undergoing a digital transformation. Transport companies are adapting their business strategies and adopting digital technology to update legacy systems and join up disparate data with the aim of driving performance, improving efficiency, and enhancing the customer experience.
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DfT seeks passenger views on bid to extend pay-as-you-go across rail network
The consultation feedback in the southeast will be used when considering how to implement PAYG more widely across other urban or commuter areas.
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Czech Republic’s national railway operator reports highest transport output since 1994
The year 2018 was extremely successful for České dráhy, whose services were used by the largest number of customers reported in the last 10 years.
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Japan’s high-speed rail experts travel to Birmingham to learn about HS2
HS2 Ltd welcomed experts from Central Japan Railway (CJR) – the company that pioneered the iconic Shinkansen ‘bullet train’ – to hear how the UK’s new high-speed railway is being delivered.
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Heathrow Express rated as best UK rail operator by passengers
The Heathrow Express service received the best-in-UK rating for overall satisfaction, punctuality/reliability and speed.
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UK rail passenger satisfaction receives lowest rating in a decade
In a recent survey, overall satisfaction with rail services was at 79 per cent, the lowest level since 2008, with 21 per cent of passengers not satisfied.
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Nexus Alpha integrates push notifications into existing TOC apps
The focus for train operating companies (TOCs) customer apps has traditionally been ticket sales, but why do they stop there?
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Is it time to rethink the structure of how Britain’s railways operate?
Reflecting on the recent difficult times for Britain’s railways, Darren Shirley, Chief Executive of Campaign for Better Transport, explores the opportunities that could lead from the governments ‘root and branch’ review of rail, the implications of Brexit and recognising that the most important part of the railway is its passengers.
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Corby station’s platform extension will benefit London-bound passengers
On Monday 4 February 2019, Network Rail will begin work to extend the platform at Corby station, part of a wider programme of enhancements on the Midland Main Line. The work will take place at the southern end of the platform so that passengers or station users will not be…
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Research shows commuters contribute £22.8 billion to UK economy each year
A new report surveyed 1,500 frequent commuters who own smartphones, investigating the frequency of, and the reasons behind, ‘on-the-move’ purchasing.
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UK station’s retail sales grew by 2.3 per cent over 2018’s Christmas period
Network Rail’s recent figures point to a continued trend in convenience shopping, with increasing numbers using stations for a variety of products.
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GoMedia provides UK rail passengers with on-board taxi-booking service
The passenger journey from the station to the final destination is now easier and simpler following GoMedia’s recent partnership.
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Network Rail and train operating companies plan for harsh winter weather
Network Rail’s fleet of snow-and-ice-busting trains will travel the equivalent of six times around the world in the south east, anti-icing the rails to keep passengers moving.
