Northern’s WhatsApp service handles 8,000 customer inquiries in first year
Northern's AI-operated WhatsApp service has handled 8,000 customer inquiries in its first year, saving 1,277 hours of employee time for more complex issues.
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Rail News
RATP Dev wins contract to operate QUB multimodal transport network
The new contract includes a dedicated route linking the railway station to key stops within Quimper city, featuring extended service hours to facilitate smoother interconnections with late-night TGV train arrivals.
New study shows resilience in UK day trip plans amidst cost-of-living concerns
A new study by West Somerset Railway reveals that despite the cost-of-living crisis, 73% of UK adults still plan on taking day trips in Summer 2024, with 77% intending to take overnight UK trips in the next year.
Rail Baltic Estonia and Tariston AS sign Hagudi-Alu railway section contract
Rail Baltic Estonia and Tariston AS have signed a €30.59 million contract to construct the 7km Hagudi-Alu section of the railway line, set to be completed by the end of 2027.
Mace named programme management partner for MTR railway projects
Mace has been appointed by MTR Corporation to manage new railway extension projects in Hong Kong, thereby enhancing MTR’s project management capabilities.
Network Rail, LNER, CrossTech and Hitachi Rail collaborate on digital asset monitoring trial
The 12-month trial uses AI-equipped forward-facing CCTV cameras to enhance real-time digital asset monitoring and improve safety on the East Coast Main Line.
Foundations for new footbridge begin at relocated Hairmyres station
Network Rail and AmcoGiffen have commenced piling works for a new footbridge at the relocated Hairmyres station as part of the East Kilbride Enhancements project.
Arriva Rail London to trial innovative British Sign Language solution
Arriva Rail London will trial Luna, a solution by GoMedia, to help British Sign Language users access essential travel information on the London Overground network.
Norfolk Southern’s latest report highlights climate and safety progress
Norfolk Southern's latest report showcases significant strides in sustainability, safety improvements and community investments, aiming for a 42% reduction in greenhouse gas emissions intensity by 2034.
New report advocates long-term planning for sustainable UK transport networks
A collaborative report emphasises the urgent need for strategic long-term planning to develop UK transport systems that are sustainable, reliable and accessible, encouraging more eco-friendly travel options.
Good News Friday: Your weekly round-up of positive rail news!
In this week’s ‘Good News Friday’, we cover Network Rail enhancing safety education ahead of overhead wire electrification, Hull Trains and Northern inspiring future female train drivers and GTR hosting a unique on-board art class.
Alstom signs €2.8 billion deal with Hamburger Hochbahn for metro trains and signalling
Alstom has signed a €2.8 billion agreement with Hamburger Hochbahn AG to deliver up to 374 new metro trains and equip the U5 line with advanced signalling systems.
Liebherr Transportation Systems to provide HVAC units for Etihad Rail high-speed trains
Liebherr Transportation Systems will supply and service advanced HVAC units for Etihad Rail's high-speed trains, ensuring passenger comfort in the United Arab Emirates' extreme climate conditions.
enfinium and Freightliner achieve first rail freight waste delivery at Ferrybridge site
enfinium and Freightliner have achieved a milestone by delivering waste to the Ferrybridge site via rail, reducing emissions and road traffic while expanding the facility's catchment area for unrecyclable waste.
Sydney Metro City project to launch on 4 August 2024
Sydney's new metro line, extending from Chatswood to Sydenham with additional underground stations, will offer fast, reliable and frequent services starting 4 August 2024, pending final approvals.
