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Great Western Railway fined £1 million for death of a passenger
Great Western Railway has been fined following the death of Bethan Roper, reinforcing the need for proactive risk management and passenger safety measures on trains.
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Passengers With Reduced Mobility (PRM)
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Manchester transport to help people with spinal cord injuries when travelling
Back Up and Alstom partnered with Manchester transport operators to deliver a City Skills course helping people with spinal cord injuries travel confidently and independently.
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Etihad Rail and Keolis announce joint venture to launch passenger services across the UAE
Etihad Rail partners with Keolis to introduce passenger rail services in the UAE, aiming for world-class travel and seamless passenger experience from 2026.
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54 brand new DLR trains roll out this week
The first of 54 new DLR trains is now in service, offering increased capacity, accessibility, air conditioning, and modern features for London commuters.
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Skoda Group unveils new four-car metro trains for Sofia to boost comfort and capacity
The Czech manufacturer Skoda Group has revealed its latest metro trains for Sofia, featuring air-conditioning, regenerative braking, and accessible design for modern urban transport.
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ScotRail to remove peak fares permanently from September
From 1 September 2025, ScotRail will scrap peak fares, offering all-day travel savings, simpler tickets, and supporting sustainable rail travel across Scotland.
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Greater Anglia launches new online booking system for disabled and older passengers needing assistance
Passengers can now pre-book assistance when purchasing tickets online, making travel faster, easier, and more convenient for disabled and older customers.
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Inclusivity driving the designs of East West Rail’s stations
EWR is gaining feedback from people with lived experience of disabilities to inform station designs, aiming to help build a modern, accessible railway that works for everyone.
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Transforming how we deliver rail passenger assistance
Allison Harbor, Accessibility Delivery Manager, South Western Railway, shares the benefits of moving to a real-time system powered by Transreport’s Passenger Assistance technology.
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Land Sheriffs boost UK rail safety with new trespass and welfare patrol deployment initiative
Land Sheriffs launch targeted trespass and welfare patrols across key UK stations to reduce disruption and improve passenger safety.
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TransPennine Express welcomes railway’s first official therapy dog to boost passenger and staff wellbeing
Nya, a certified therapy dog, is helping passengers and staff at TPE stations feel calmer, happier, and more connected.
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Beyond comfort: The evolution of railway interior design
Gone are the days of purely aesthetic train cabins. Today's rail interior design is a complex blend of sustainability, accessibility and cutting‑edge technology, all aimed at maximising the passenger experience. Elizabeth Jordan had the honour of judging for the Rail Interior Awards 2024.
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£1.7 million invested to improve access and safety at stations across UK rail network
Govia Thameslink Railway is delivering 51 projects to improve station accessibility, safety and facilities across its 236-station UK network.
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Publicly owned train operators boost accessibility with BSL and tech during Deaf Awareness Week
DFTO train operators collaborate to improve Deaf accessibility, rolling out BSL screens, apps, and staff training nationwide.
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Roundtable: Meeting customer expectations
As passenger expectations continue to evolve in today’s fast-paced, digital-first world, rail operators face increasing pressure to deliver seamless, personalised, and dependable journeys. But how can the industry adapt to keep up with these rising demands?
