news
Trenitalia c2c moves towards a better digital ticket-issuing experience
The new PICO4UK platform will replace the separate end-of-life legacy ticketing systems that still dominate the UK rail market.
List view / Grid view
Smart/Contactless Ticketing
news
Consultation into Britain’s rail fares structure calls for radical reform
Britain’s biggest ever rail fares consultation reveals eight out of 10 respondents want the system overhauled; nine out of 10 want consideration of smart or electronic tickets (with the potential for price capping); and eight out of 10 want consideration of fares based on encouraging travel to fill up empty…
news
Contactless and Oyster payments to be accepted on Heathrow Express
Half of all pay-as-you-go journeys across London are regularly made using a contactless card or mobile device. Now the 17,000 passengers that use the Heathrow Express each day will have the same option for a quick and easy payment method.
whitepaper
e-Book: Using digital to improve the customer experience in transport
The transport sector is undergoing a digital transformation. Transport companies are adapting their business strategies and adopting digital technology to update legacy systems and join up disparate data with the aim of driving performance, improving efficiency, and enhancing the customer experience.
news
DfT seeks passenger views on bid to extend pay-as-you-go across rail network
The consultation feedback in the southeast will be used when considering how to implement PAYG more widely across other urban or commuter areas.
news
Exploring the five digital challenges that transport groups face
There are many challenges that companies face when trying to maximise the value of new digital technology. Increasingly important and common themes include cyber-security, fraud and platform scaling. However, these are familiar topics in many industries; there are some considerations that are more specific to transport groups, which can make a…
news
New hand-held ticketing devices will improve customer service
New tablet technology issued across the Virgin Trains network focuses on providing further support for all customers - improving the passenger experience.
whitepaper
Product Showcase: Smart ticketing lessons from Japan – HITACHI
In recent years, passengers have benefited from record levels of rail investment, but still face an age-old problem – ticket confusion.
news
Transport for the North launches smartcard project
Working in partnership with Northern and TransPennine Express, the Smart on Rail project is a crucial first step in the delivery of an integrated smart travel system for the whole of the North of England.
news
Host Card Emulation is the future of smart ticketing
Keith Nation, Managing Director & CTO of ORM discusses removing the need to travel with traditional paper tickets and explores the smarter options available in helping to improve the customer experience.
news
UK sub-national Transport Bodies to create joint rail forum
Midlands Connect and Transport for the North have signed a landmark Memorandum of Understanding (MoU), committing them to work more closely together towards a mutual vision for rebalancing the UK economy through sustainable transport improvements.
news
DB and Siemens Mobility sign agreement for the Ideas Train at InnoTrans
The partnership aims to merge components from the two companies and develop the Ideas Train platform to create an exciting but comfortable travel experience with digital features.
article
In mobile we trust: The importance of investing to create a better user experience
With UK rail passengers demanding an easier, more seamless travel experience, Steve Wakeland, CEO of ITSO writes that the rail industry must move towards smart, ticketless solutions, such as mobile ticketing, to satisfy today’s modern passenger.
news
Rail industry removes jargon to ensure customers pay the right fare
Customers have said that buying the right ticket can be confusing, so the rail industry will use clearer language to improve the system.
news
ScotRail launches pioneering smart mobile ticketing application
By digitising the ticketing process, ScotRail is working towards securing easy, convenient and enjoyable journeys for passengers.
