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Season ticket purchasing gets much needed upgrade
Greater Anglia has made it easier than ever to buy a season ticket: Using NFC enabled smartphones, tickets can be downloaded and used with a single tap of a phone.
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Smart/Contactless Ticketing
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Could smart ticketing technology signal the end of station barriers?
Queues in stations could be a thing of the past with new smart ticketing technology which detects an app on individuals smart phones and charges them automatically.
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Women Inspiring Rail: A Q&A with Harriet Berwick, SilverRail Technologies
In the second interview for Global Railway Review's Women Inspiring Rail series, Harriet Berwick, Product Manager at SilverRail Technologies, discusses her proudest moments in rail so far and who has been an inspiration during her rail career.
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Transport for Wales: A new digital destination website
Following the award of the Wales and Borders rail franchise to Transport for Wales in 2018, the train operating company partnered with ORM to design and build a new marketing website. With a hard deadline agreed for the franchise handover, a new platform was delivered in under 10 weeks.
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Eurostar aims to reduce the use of paper tickets with Google Pay
In a world first for an international rail company, Eurostar offers a more seamless alternative regarding buying and storing tickets.
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Delivering change to strengthen the UK rail sector: Leaders’ Debate 2019
The way the UK runs its railway is often at the centre of high-profile discussions. Some recent operational challenges have led to criticism of the system and a review of the sector. Despite this, there are ambitious plans to ensure the rail system continues to benefit passengers and support freight.…
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In the UK, more rail passengers than ever before can go paperless
With smart ticket options now available with every train operator in Britain, the rail industry is working to progress its proposed reforms to the fares system.
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Trenitalia c2c moves towards a better digital ticket-issuing experience
The new PICO4UK platform will replace the separate end-of-life legacy ticketing systems that still dominate the UK rail market.
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Consultation into Britain’s rail fares structure calls for radical reform
Britain’s biggest ever rail fares consultation reveals eight out of 10 respondents want the system overhauled; nine out of 10 want consideration of smart or electronic tickets (with the potential for price capping); and eight out of 10 want consideration of fares based on encouraging travel to fill up empty…
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Contactless and Oyster payments to be accepted on Heathrow Express
Half of all pay-as-you-go journeys across London are regularly made using a contactless card or mobile device. Now the 17,000 passengers that use the Heathrow Express each day will have the same option for a quick and easy payment method.
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e-Book: Using digital to improve the customer experience in transport
The transport sector is undergoing a digital transformation. Transport companies are adapting their business strategies and adopting digital technology to update legacy systems and join up disparate data with the aim of driving performance, improving efficiency, and enhancing the customer experience.
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DfT seeks passenger views on bid to extend pay-as-you-go across rail network
The consultation feedback in the southeast will be used when considering how to implement PAYG more widely across other urban or commuter areas.
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Exploring the five digital challenges that transport groups face
There are many challenges that companies face when trying to maximise the value of new digital technology. Increasingly important and common themes include cyber-security, fraud and platform scaling. However, these are familiar topics in many industries; there are some considerations that are more specific to transport groups, which can make a…
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New hand-held ticketing devices will improve customer service
New tablet technology issued across the Virgin Trains network focuses on providing further support for all customers - improving the passenger experience.
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Product Showcase: Smart ticketing lessons from Japan – HITACHI
In recent years, passengers have benefited from record levels of rail investment, but still face an age-old problem – ticket confusion.
