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Transport Focus calls for changes to passenger delay compensation
Following new research from Transport Focus, it was found that only 35 per cent of UK passengers who were eligible claimed compensation for their delayed journey.
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Operational Performance
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Green light given for further work on first Oxford to Bletchley rail line in 50 years
Permission has been granted on Network Rail’s Transport and Works Act Order application for work to begin on the next phase of East West Rail.
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UK Transport Secretary praises new direct Eurostar connection
Eurostar has introduced a direct, non-stop route between the Netherlands and the UK without requiring passengers to disembark midway for passport control.
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Avanti West Coast: Focused on improving the passenger experience
In an interview with Global Railway Review, Richard Scott, Partnerships and Strategy Director for the West Coast Partnership, explains what Avanti West Coast will focus on, going forward, to deliver a better passenger experience.
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Preferred Route Option announced for Bedford and Cambridge line
East West Rail's announcement of its Preferred Route Option will now lead the UK Government to make a final decision on whether to take the project forward.
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Northern franchise ownership to be taken over by UK government
Arriva's Northern franchise will be transferred to the Operator of Last Resort as of 1 March 2020, announces UK Transport Secretary, Grant Shapps.
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Disruption reduction technology to be tested on Finnish rail infrastructure
The technology being tested by the Finnish Transport Infrastructure Agency aims to enhance the monitoring of the condition of rail switches.
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Running an open access rail operator: Greater freedom or too great a risk?
Louise Cheeseman, who has been working in the rail industry for 20 years and is currently Managing Director of Hull Trains, speaks candidly to Global Railway Review about what it’s like running an open access rail operator and why she is excited about Hull Trains’ future.
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Heathrow Express named by passengers as best UK rail service in 2019
Among Heathrow Express' top rated areas was overall passenger satisfaction and value for money, following efforts to improve service and ticket pricing.
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Transport Focus publishes 2019 National Rail Passenger Survey
The survey's results show that overall passenger satisfaction has increased, but passengers in various regions across the UK are still suffering from less than optimal performance.
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The final NGR train for Queensland enters passenger service
Bombardier Transportation has introduced into passenger service the final New Generation Rollingstock (NGR) train for the Queensland Government.
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Fugro’s train-borne track measurement system approved by Network Rail
Fugro's RILA technology has been utilised by Network Rail since 2013 and has officially gained approval for use in platform gauging.
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UK’s rail regulator to undertake railway signalling market study
The ORR's study will focus on the level of competition for the delivery of significant signalling projects in a bid to limit Network Rail's spend on signalling.
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Network Rail Consulting contract extended by Transport for NSW
The system integrator contract has been extended, following Network Rail Consulting being awarded the first phase of the Digital Systems Program in 2018.
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Pin-pointing punctuality
Every second matters to passengers, but did you know quite how much? In 2018 passenger satisfaction dropped to a 12-year low, with one in seven trains falling short of the industry measure of punctuality. During this period the UK's Office of Rail and Road (ORR) said "no-one took charge" during…
