Transport Focus calls for changes to passenger delay compensation
Following new research from Transport Focus, it was found that only 35 per cent of UK passengers who were eligible claimed compensation for their delayed journey.
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Virgin Trains News
Transport Focus publishes 2019 National Rail Passenger Survey
The survey's results show that overall passenger satisfaction has increased, but passengers in various regions across the UK are still suffering from less than optimal performance.
Virgin Trains to issue more body worn cameras for staff
Following a successful pilot scheme in 2018, 250 more body worn cameras will be rolled out across the Virgin Trains network and will be used by station staff and on-board teams.
Top rail brands in Britain revealed
Many train operating companies are still trying to restore their reputation in the wake of 2018’s timetable chaos, but there are signs of improvement. So, which of Britain’s rail brands are best perceived by customers?
Virgin Trains now offers 100 per cent digital tickets
Virgin Trains now offer a digital version of every ticket, a development which now allows customers to purchase digital season tickets online.
New apps to help customers during disruption launched by Virgin
New apps increase communication and provide real-time information for both customers and employees to give up-to-date information about delays.
Virgin Trains to launch new customer-focused train service
From May 2021, Virgin plans to operate customer-focused services which will offer free Wi-Fi and entertainment, a seat guarantee, automatic compensation for delays, and the cheapest fares available.
Virgin trains to be fully equipped with free Wi-Fi and entertainment
Free Wi-Fi will now be available on Virgin's Pendolino fleet with on-board entertainment available for customers through the entertainment service BEAM.
Virgin Trains on track for 50 million passengers ahead of HS2
A new report by Campaign for Better Transport stated the ‘transformative’ investment in the Virgin High Frequency (VHF) timetable has underpinned growth.
Virtual technology could help train the future employees of Virgin Trains
Virgin Trains has partnered with students to help develop virtual reality technology to aid training in health and safety for new recruits.
For the first time in the UK, the JAM card is introduced to rail
Virgin Trains is now ‘JAM card friendly’, which has been extremely successful in Northern Ireland with over 20,000 cards in circulation and 2,000 app users.
Virgin Trains is first TOC to be awarded with Social Mobility Employer status
The Social Mobility Pledge commits employers and businesses to play their part ensuring everyone has the opportunity to reach their full potential.
Customers of Virgin Trains can book travel assistance with Amazon Alexa
This new service simplifies the process of booking travel assistance, whilst providing staff with more time to aid passengers with reduced mobility.
Station staff trained in conflict resolution to improve customer experience
Virgin Trains is the first train operator to adopt this kind of training approach, and it is hoped passenger experience during football season will benefit greatly from it.
New hand-held ticketing devices will improve customer service
New tablet technology issued across the Virgin Trains network focuses on providing further support for all customers - improving the passenger experience.