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Northern’s WhatsApp service handles 8,000 customer inquiries in first year
Northern's AI-operated WhatsApp service has handled 8,000 customer inquiries in its first year, saving 1,277 hours of employee time for more complex issues.
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New study shows resilience in UK day trip plans amidst cost-of-living concerns
A new study by West Somerset Railway reveals that despite the cost-of-living crisis, 73% of UK adults still plan on taking day trips in Summer 2024, with 77% intending to take overnight UK trips in the next year.
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Arriva Rail London to trial innovative British Sign Language solution
Arriva Rail London will trial Luna, a solution by GoMedia, to help British Sign Language users access essential travel information on the London Overground network.
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Training is a serious game
For Global Railway Review's latest Track Insight: Talent, Mark Robinson, Director at Chrome Angel Solutions, discusses how VR simulations are revolutionising accessibility and confidence in rail travel for individuals with disabilities, while also training the workforce to better understand and support diverse passenger needs.
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Good News Friday: Your weekly round-up of positive rail news!
In this week’s ‘Good News Friday’, we cover Network Rail enhancing safety education ahead of overhead wire electrification, Hull Trains and Northern inspiring future female train drivers and GTR hosting a unique on-board art class.
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Liebherr Transportation Systems to provide HVAC units for Etihad Rail high-speed trains
Liebherr Transportation Systems will supply and service advanced HVAC units for Etihad Rail's high-speed trains, ensuring passenger comfort in the United Arab Emirates' extreme climate conditions.
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Delhi Metro’s environmental initiatives: A tale of innovation and dedication
Anuj Dayal, Principal Executive Director of Corporate Communications at the Delhi Metro Rail Corporation, provides insight into the organisation's unwavering commitment to sustainability through innovative eco-friendly practices and its significant achievements in reducing Delhi's pollution and carbon footprint.
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ScotRail introduces temporary timetable amid ongoing pay dispute
ScotRail has introduced a temporary timetable to improve service reliability amid reduced driver availability and ongoing pay disputes with trade unions.
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Railway upgrades to impact Bakerloo line and London Overground in August 2024
Essential railway upgrades will affect Bakerloo line and London Overground passengers from 3 August to 8 August 2024, with improvements aimed at enhancing reliability and preventing future disruptions.
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Amtrak’s preliminary ridership figures for Borealis trains show promising start
Preliminary figures from the first full month of Borealis train service between St. Paul and Chicago show promising ridership with over 18,500 passengers, averaging 300 per train daily.
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Northern introduces affordable fares on Northumberland line ahead of re-opening
Northern will offer affordable fares on the newly re-opened Northumberland Line, ensuring passengers pay no more than £3 for a single journey along the entire route, enhancing connectivity across Southeast Northumberland.
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Good News Friday: Your weekly round-up of positive rail news!
In this week’s ‘Good News Friday’, we cover Aurizon's Community Giving Fund empowering Australian charities, Caledonian Sleeper partnering with City Harvest to fight hunger and food waste and Southern Railway's collaboration with the Aldingbourne Trust to beautify West Sussex stations.
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Govia Thameslink Railway’s mission to make the train a viable option for all
Carl Martin, Accessibility Lead at Govia Thameslink Railway (GTR), spoke to Global Railway Review's Halimah Haque about how far accessibility in rail has come, detailing how listening to customer feedback and the support of the Access Advisory Panel are advancing initiatives that make a true difference.
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High-speed mobile coverage now available on Elizabeth line
High-speed 4G and 5G mobile coverage has been introduced on the Elizabeth line, enabling continuous connectivity for passengers across central London.
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GTR extends partnership with CMAC Group to enhance rail services and accessibility
Govia Thameslink Railway has renewed its partnership with CMAC Group for another year, with an option for three more, to ensure punctual crew arrivals and support customers during disruptions.
